Lead Development Representative f/m

Key Responsibilities

Order Management

Order Management

Responsible for order management during the whole process of order life cycle (order entering to JDE, checking the order)

Based on customer request checking the availability of the inventory

Follow up with the customer

Backorder reporting

Processing the orders of consignment stock

Support physical consignment checks (resolve discrepancies in cooperation with the sales team)

Credit order management
If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system
price revision, adjustments

Ship to creation and maintenance in address book

Complaint management

Complaint management

Complaints to returned goods management, documentation handling and problems solving (Biokits, communicate with QA dept.)

Coordination of FCA

Additional office duties such as archiving and categorizing relevant documents

Additional office duties such as archiving and categorizing relevant documents

If applicable basic EDI administration

May potentially act as a part of super-user network for JDE and SFDC

Moderate participation in complex one time projects aiming for improving the quality of service and effectiveness of customer service departmentMay potentially act as a trainer and mentor of less experienced colleagues

Moderate participation in complex one time projects aiming for improving the quality of service and effectiveness of customer service department

May potentially act as a trainer and mentor of less experienced colleagues

Education and Experience

H.S. Diploma or equivalent

2 years previous experience related Required

Bachelor's Degree Preferred

Additional Skills

Advanced computer skills including usage of MS Office SuiteExperience with an ERP software (e.g. JDE) preferredGood written and verbal communication skills and interpersonal relationship skillsAbility to work in a fast paced environment and under pressure while prioritizingExcellent problem-solving and critical thinking skillsAbility to work effectively in a cross-functional team environment with excellent organizational skillsAbility to manage confidential information with discretionExcellent customer service skills with ability to negotiate and resolve difficult situationsAbility to build and maintain strong relationships across the organization to influence and achieve objectives

Advanced computer skills including usage of MS Office Suite

Experience with an ERP software (e.g. JDE) preferred

Good written and verbal communication skills and interpersonal relationship skills

Ability to work in a fast paced environment and under pressure while prioritizing

Excellent problem-solving and critical thinking skills

Ability to work effectively in a cross-functional team environment with excellent organizational skills

Ability to manage confidential information with discretion

Excellent customer service skills with ability to negotiate and resolve difficult situations

Ability to build and maintain strong relationships across the organization to influence and achieve objectives

What is it like to work at Edwards Lifesciences in France?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in France also offers the following benefits:

Competitive Compensation and Benefits packageFlexible working hours, remote workingProfit sharingRisk Life InsuranceComprehensive Medical plan (including online access to healthcare)Service AwardsWorks Council social and cultural activitiesEnhanced Leave BenefitsEmployee Stock Purchase ProgramEmployee Assistance Program

Competitive Compensation and Benefits package

Flexible working hours, remote working

Profit sharing

Risk Life Insurance

Comprehensive Medical plan (including online access to healthcare)

Service Awards

Works Council social and cultural activities

Enhanced Leave Benefits

Employee Stock Purchase Program

Employee Assistance Program

​Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.